This page covers work sold by Bedrock Water LLC, based in Streetsboro, Ohio.
Tell us first
If something is wrong with the test, the equipment, the work or anything we told you, tell us directly. Use the phone number or the email address below. Say what happened and what you would like done about it.
We answer or call back within one business hour, 9am–6pm.
What happens next
We listen, and we come and look at it if that is what it takes to understand it. Then we tell you in writing what we will do. If we think the problem is not ours to fix, we tell you that in writing too, with the reason.
Your right to cancel
You may cancel any agreement signed in your home until midnight of the third business day after signing.
Your written agreement contains the cancellation notice and the forms to use. Nothing on this website waives that right.
A problem with the equipment
If a part fails, see what is covered and for how long. Call us first either way. We look at it before anything is replaced, and if it is a covered part, we deal with the manufacturer so you do not have to.
If we cannot put it right
You can take a complaint to the Ohio Attorney General, whose Consumer Protection Section takes complaints from Ohio consumers about businesses. You can file a consumer complaint on the Attorney General's website.